We’ve gathered the most common questions about appointments, payments, insurance, and visits here. If you don’t find your answer, message us on WhatsApp.
Didn’t find your answer here? Message us on WhatsApp.
Before your appointment
Here we answer the most common questions before a consultation, test, or procedure. For full requirement details, check the Admissions & Pre-Registration page.
About payments and insurance
- We accept cash, card, and bank transfer for scheduled procedures.
- We work with several Mexican health insurers; confirm your coverage before your procedure.
- If your insurance is international, check the International Patients section.
About visits and companions
- Visiting hours vary by area and location; confirm directly before you arrive.
- The number of allowed companions depends on the hospital area.
Didn’t find your answer?
Message us on WhatsApp with your specific question; if it’s about a particular specialty or service, you can also check that page, where we answer more specific questions for each area.
Message us on WhatsApp and we’ll be happy to help.
Questions by specialty or service
Every medical specialty and service at Hospital CMQ has its own FAQ section, more specific than this general page. Look it up directly on the specialty or service page you’re interested in.
General FAQ page; does not replace the specific FAQs on each specialty or service page, which answer more technical questions.
The 8 most common questions
Do I need an appointment to be seen?
For a specialist consultation, yes — except the Emergency Room, which is open 24 hours without an appointment.
What documents should I bring to my appointment?
An official ID and, if you have one, your insurance card and any prior test results related to your visit.
Can I pre-register before arriving at the hospital?
Yes, message us on WhatsApp with your information and your appointment or surgery date.
What payment methods do you accept?
Cash, credit or debit card, and bank transfer for scheduled procedures.
Do you work with my health insurance?
We work with several Mexican insurers; share your policy details before your procedure to confirm coverage.
How do I get my invoice?
Request it at the billing office when you pay, or within the timeframe set by current tax regulations.
What are the visiting hours?
They vary by area and location; we recommend confirming directly before you arrive.
What do I do if I feel my rights as a patient weren’t respected?
You can speak with the patient services team at your location or message us on WhatsApp.
Ready to book? Message our team on WhatsApp and we’ll help you find the right specialist and appointment time.
Content reviewed by the Hospital CMQ medical team · Reviewed: 6 de agosto de 2026
See also: 24/7 Emergency Care · Medical Services · Contact