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Hospital CMQ
24/7Emergency care
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Emergency Care 24/7

Our emergency rooms are open 24 hours a day, 365 days a year, across our three hospitals in operation in Puerto Vallarta and Riviera Nayarit (a fourth, CMQ Fluvial, is under construction). No appointment needed. Bilingual staff available.

Life-threatening emergency?

If you or someone with you has chest pain, trouble breathing, severe abdominal pain, or loss of consciousness, call us or go to the nearest CMQ Hospital. If you're not able to come, we will send one of our ambulances to you.

CALL (322) 226 6500
Hospital CMQ ambulance

What is our Emergency service?

Our Emergency Room (ER) treats any health issue that needs immediate medical attention, for kids and adults — from accidents and severe pain to sudden complications of a chronic condition.

Emergency room at Hospital CMQ Premiere

Everything you need, under one roof

At each of our hospitals, you will find every step of emergency and follow-up care in the same facility. No need to travel between clinics, labs, and imaging centers while you or a loved one is unwell.

  • Initial assessment

    Immediate triage by a nurse; emergency physicians available 24/7.

  • On-site laboratory

    Blood work, cultures, and rapid tests processed in the same building.

  • Imaging in place

    X-ray, CT scan, ultrasound, and MRI — no transfer to another facility.

  • Hospital pharmacy

    Medications dispensed immediately, so treatment starts immediately.

  • Procedures & operating rooms

    Sutures, splints, minor procedures, and full surgical capacity on site.

  • Hospitalization

    Inpatient rooms and intensive care available if your condition requires it.

  • Ambulance 24/7

    Our own ambulance service, available from all three hospitals in operation — we can come to you.

  • Follow-up care

    Same specialists available for your follow-up consultation, in the same hospital.

When should I go to the ER?

Come to Emergency right away if you have:

  • Chest pain, trouble breathing, or fainting
  • Heavy bleeding or a serious injury
  • Very high fever that doesn't respond to medication, especially in children
  • Signs of severe dehydration, confusion, or seizures
  • A traffic, motorcycle, or ATV accident, or a fall with a possible fracture
  • Any symptom that feels life-threatening for you or someone with you

What situations do we treat?

Beyond the general emergencies, our ERs are prepared to treat any conditions that come with visiting or living on the coast:

  • Heat stroke, dehydration, and sun exposure
  • Jellyfish, stingray, scorpion, and bee stings; animal bites
  • Snorkeling, surfing, and pool accidents
  • Motorcycle, ATV, and excursion accidents
  • Food poisoning and traveler's diarrhea with dehydration
  • Complications from chronic conditions, like diabetes and hypertension, especially in seasonal residents
  • Severe allergic reactions

What can I expect on arrival?

  • Immediate triage: our nurses assess severity as soon as you arrive.
  • Most serious cases seen first, not first-come first-served.
  • On-site lab, X-ray, CT scan, ultrasound, and MRI. No need to travel elsewhere for tests.
  • Multidisciplinary medical team, with more than 100 specialists on call.
  • Bilingual staff to help international patients navigate the process.

Why does timing matter?

In emergencies like heart attack, stroke, abdominal pain, respiratory issues, allergies, or animal bites, every minute without care can affect the outcome. Our ERs are open 24/7 with imaging, lab, operating rooms, and medications available on site so treatment can begin without waiting for a transfer elsewhere.

Is this an emergency, or can it wait?

  • Chest pain, trouble breathing, fainting, heavy bleeding, stroke symptoms (sudden one-sided weakness, slurred speech), or severe allergies

    Go to Emergency now, or call (322) 226 6500

  • High fever that won't come down, persistent vomiting, severe abdominal pain, a fall with possible fracture

    Come to Emergency — no appointment needed Find your nearest ER

  • Mild symptoms lasting several days, questions about medication, follow-up on treatment

    Book a regular medical appointment Book by WhatsApp

  • You're not sure

    Message us on WhatsApp — we'll help you decide before you travel Message us on WhatsApp

Find your nearest ER

All three hospitals in operation offer the same emergency capabilities — same 24/7 imaging, lab, operating rooms, and ambulance service. Choose the one closest to you:

Advanced Life Support, around the clock

Our ambulance service is available 24/7 from all three hospitals in operation. Every ambulance is operated by our own emergency team and equipped for Advanced Life Support: cardiac monitoring, medications, and airway management can begin the moment we reach you, not when you arrive at the hospital.

  • Bilingual paramedics
  • Direct dispatch from the closest of our three hospitals in operation
  • Same medical record on arrival — no re-explaining what happened
  • Available for coastal excursions, hotels, and residential areas across Banderas Bay
Request an ambulance: (322) 226 6500

Let us know you're on the way

Tell us briefly what's happening and which location you're heading to. Our team will know before you walk in.

Message us on WhatsApp

Note: this doesn't reserve a spot or replace on-site evaluation. It helps our team prepare before you get there.

Follow-up care in the same place

Once the emergency is stabilized, follow-up doesn't mean starting over somewhere new. The same specialists who treated you in the ER are available for consultations, imaging follow-ups, and post-procedure appointments — with your medical history already on file.

Book a follow-up appointment

For international patients

If you're visiting or living in Banderas Bay:

  • We speak English: full bilingual team across all three hospitals in operation.
  • We bill your US and Canadian insurance directly.
  • Emergency care doesn't require an appointment or referral.
  • Our staff can help you contact family or your travel insurance abroad.
Learn more about international patient services

Call your closest ER now

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